Back when I was writing this blog for a network instead of independently, I wrote a series of articles that I titled What Would You Do? It seemed to me that many of the same issues came up over and over, things that concerned my readers and me, especially those of us who sell our work, even if we only sell it occasionally. Well, that network is gone, and since those posts are now gone gone gone, I feel completely fine about reposting them ;-) That's right...no ethical dilemma at all. But keep reading...
In this series, I'd like for us to explore certain ethical issues that we commonly come across as jewelry and bead artists. Not questions like "Is it ok to spend the rent money on beads?" That is clearly ok, and no one with any sense could fault you for it. Except perhaps your landlord. Ahem.
No, I'm thinking more about the sticky little situations that we come across where there may not be one-size-fits-all right answers. For example:
When I was on a vacation recently, I received an online order my first day out (of course). I wouldn't be back home and able to ship the piece for a week. It was for a wedding. The wedding was in England. If I shipped the day the order came in, I was pretty sure it would make it there in time. But since I had to ship a week later, it was uncertain unless I sent it high priced priority mail. What would you do?I'm not going to tell you what I did until you get a chance to think about it and weigh in. Some of you might actually remember, but please don't give it away, ok? ;-) My answer isn't necessarily right...just the right one for me. So tell me, What would you do?
Added February 5, 2011: My answer
I always use an "I'm on vacation" notice when I leave town, but since this trip came up quickly and unexpectedly, I forgot to put up the notice! My fault completely. So when the order came in and I learned that it was for a wedding, I wanted to do everything I could to get it to the customer on time. As I said, the timing would probably have worked out if I'd been able to mail it right away, but since it was going to be delayed by a week, I was afraid it might not make it on time. I decided to eat the extra expense to send it fastest way, as long as the customer wanted to take a chance on it. It cost me more than $20 in extra postage which cut very nicely into the small profit on the item.
You know what? I don't care about the profit on this one any more. It got there on time (just!), and she was thrilled. That means a lot to me. My answer might not be right for everyone, but I can live with it. And next time, I won't forget to put up the "on vacation" notice.
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